Encompass^® FAQs

Get answers to your most frequently asked questions for Encompass^® Standard/Classic and TQL^®.

WHAT IS MY ENCOMPASS^® USER ID/PASSWORD?

Your company’s Encompass Super Administrator provides you with your Encompass User Id/Password. If your company is not already set up for Essent MI in Encompass, please ask your Encompass Super Administrator to contact EssentConnect at 833.ESNT4MI (833.376.8464) or essentconnectsupport@essent.us.

HOW DO I ASSOCIATE MY QUOTE TO MY DELEGATED ORDERS?

When you are ready to submit or resubmit an Essent Delegated order in Encompass, you will see the most recent Encompass requested quote in the Quote ID field on the right side of your Essent screen in Encompass.

If you would like to enter a different Quote ID (requested via another system) or choose another Encompass-requested quote via the dropdown menu, you are welcome to do so! Simply update that Quote ID field.

HOW DO I INDICATE IF I WANT TO FINANCE A BPMI SINGLE PREMIUM?

For TQL: Check the box on the RIGHT side of the Essent screen in Encompass screen that is labeled “Premium Financed.”

For Standard/Classic (EME): Check the box on the LEFT side of your Essent screen in Encompass that is labeled “All or part of the MI premium will be financed.

HOW CAN I CONFIRM RECEIPT OF MY UPLOADED DOCUMENTS?

Once you complete the document upload, you should see a pop-up box that indicates the documents were successfully uploaded. If you do not receive that pop-up, you may need to perform the upload again via the following steps:

• First, uncheck the checkbox “Don’t wait for upload.”
• Attempt to send to Essent again.
• If you receive an SFTP message, please contact EssentConnect at 833.ESNT4MI (833.376.8464) or essentconnectsupport@essent.us to assist.

WHAT IF I RECEIVE AN ESSENT GUIDELINE MESSAGE STATING THE SCENARIO DOES NOT MEET ESSENT’S MANUAL UNDERWRITING GUIDELINES?

If the loan DID receive either a Desktop Underwriter^® Approve/ Eligible or Loan Product Advisor^® Accept/Eligible:

• Check the applicable AUS box at the bottom left hand side of the screen.
• Enter the recommendation.
• Resubmit.

If the loan did NOT receive either a Desktop Underwriter Approve/ Eligible or Loan Product Advisor Accept/Eligible, the guideline message is accurate.

HOW DO I ENSURE THAT THE INDUSTRY STANDARD COVERAGE PERCENTAGE FOR MY LOAN SCENARIO IS DEFAULTED?

Select the green arrows beside the Coverage Percentage field prior to submitting your request.

I SUBMITTED MY LOAN NON-DELEGATED. HOW DO I SWITCH IT TO DELEGATED?

For Encompass TQL:

• If you have not uploaded documents, you can select delegated and resubmit.
• If you have uploaded documents, please contact EssentConnect at 833.ESNT4MI (833.376.8464) or essentconnectsupport@essent.us to assist you with your request.

For all other integrations or Essent Online MI Ordering, please contact EssentConnect at 833.ESNT4MI (833.376.8464) or essentconnectsupport@essent.us to assist you with your request.

HOW DO I ACTIVATE MI COVERAGE FOR A LOAN?

Open the loan you want to activate and go to the Services tab.

• Select “Order Mortgage Insurance”.
• In the Mortgage Insurance window, select “Essent Activation” and Submit.
• Press the “Active Coverage” button in the Essent MI Coverage window.

The Essent MI Coverage window will automatically update to indicate the activation status to Activated.

HOW DO I ADD ESSENT ACTIVATION TO MY PROVIDERS TAB?

• In the Services tab, select “Order Mortgage Insurance”.
• In the Mortgage Insurance window, select the “All Providers” tab.
• Select “Essent Activation” then “Add to My List”.

Encompass^® and TQL^® are registered trademarks of ICE Mortgage Technology^®

Desktop Underwriter^® is a registered trademark of Fannie Mae.

Loan Product Advisor^® is a registered trademark of Freddie Mac.